Frequently Asked Questions
Why are there 3 prices for each service?
We have a 3-tiered pricing structure for all of our chargeable services depending on the status of the customer. The lowest price listed is for University of Washington customers. The mid-level price is for non-University of Washington customers with non-profit status. The third-tier price is applicable to all for-profit/commercial customers.
What types of payment do you accept?
We can bill directly to internal University of Washington Budget numbers. We can no longer accept credit card payments.
Will I be charged twice for labeling in a 2-color experiment?
Yes. A labeling charge applies each time a sample is labeled. Two-color hybridizations will have 2 labeling charges and a single hybridization charge per array.
What if I have multiple arrays on a single slide?
Each slide will incur single hybridization and scanning charges, regardless of the number of arrays per slide
When can I expect charges to hit my budget or account?
All charges will be processed at the completion of a project.
Can I pay more to put a rush on my order?
Unfortunately we do not offer rush order services. All orders are processed in the order in which they are received.
Why do services cost what they do?
Pricing at the array center is set through a complex process that involves attributing every cost of the center to estimated numbers of services that will be offered each year. Our prices include: the cost of staffing, the cost of reagents, the cost of data storage and nightly backups, the costs of computer systems administration necessary to assure data storage, amortized costs of a small portion of our laboratory equipment (only equipment not purchased on federal grants), the cost of service contracts on all equipment (>$30,000/year), the cost of creating and maintaining a website, the costs of developing/testing/training for new technologies and billing and accounting costs. All pricing for each service we offer must be approved by the School of Medicine. The CAT is not subsidized by the University, however, much of the equipment and computer resources within the array center were made available through grants written by Dr. Bumgarner - e.g. these resources are in effect subsidizing the costs passed on to the user and equipment that has been obtained on federal grants cannot be amortized into our costs.