Frequently Asked Questions
Why are there 3 prices for each service?
We have a 3-tiered pricing structure for all of our chargeable services depending
on the status of the customer. The lowest price listed is for University of
Washington customers. This price is our cost for offering the service. No
profit is made at this pricing. The mid-level price is for non-University of
Washington customers with non-profit status. This is cost + 15.7% that is
charged to us by UW accounting. The third-tier price is applicable to all
for-profit/commercial customers. This price is cost + accounting fees + a
modest profit.
What types of payment do you accept?
We can bill directly to internal University of Washington Budget numbers. We can no
longer accept credit card payments.
Will I be charged twice for labeling in a 2-color experiment?
Yes. A labeling charge applies each time a sample is labeled. Two-color hybridizations
will have 2 labeling charges and a single hybridization charge per array.
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